Support

User Guide


Account Opening (PDF 2.2MB) - How to open an account with Monex

Funds Transfer (PDF 775KB) - How to deposit, withdraw and transfer your funds 

Online Trading (PDF 1.3MB) - How to place an order through our online platform


Forms


Change of Address Form (PDF 416KB) -  To change your Registered Address

Account Name Amendment Form (PDF 478KB) -  To change your Account Name

Registration of Bank Account (PDF 195KB) -  To change your Bank Account Information

W-8 BEN Form


To change your Account Information:

1.  Download and fill out the form;
2.  If you will change your residential address or name, please update W-8BEN Form;
3.  Prepare the documents to support the change;
4.  Send to us at services@monexsecurities.com.au from your registered email address.

Top frequently asked questions


Q. I've forgotten my login password and how can I reset it?

You can reset your password online;
1. Go to Login Page and click "Forgot Password";
2. Enter your registered email address and Captcha Code displayed on the page;
3. You will receive a "Reset Password" email and you can create a new password by clicking the link found in the email.

Q. How do I open a trading account to start trading?

To open a trading account with us;
1. Register your email and personal information on "Sign Up" page. We will send a confirmation email to your email address;
2. Click the verification link found in the email and continue online application in your Client Portal;
3. Once you have finished your online application, register your tax details and bank information in "Account Settings". With the information registered, you can start funding and trading as soon as your application is approved.
For more information, please see Account Opening User Guide.

Q. How do I deposit funds to my trading account?

You can deposit funds to your trading account via Bank Wire, POLi or BPAY.  To fund your account, login to your Client Portal, select "Cashier" > "Make a Deposit" and select your funding method.

See more FAQs


Contact Us


Please use  Online Contact Form to send us questions or feedback. 

Email Address: services@monexsecurities.com.au

Office Address: Level 2 - The Bond, 36 Hickson Road Sydney NSW 2000