Support
User Guide
Forms
- Change of Address Form (PDF 416KB) : To change your Registered Address
- Account Name Amendment Form (PDF 478KB) : To change your Account Name
- Registration of Bank Account (PDF 195KB) : To change your Bank Account Information
- Debit Credit Authorisation Form (PDF 105KB) : To use a joint name bank account
- W-8 BEN Form (For Individuals) / W-8 BEN-E Form (For Entities)
To change your Account Information:
- Download and fill out the form;
- If you will change your residential address or name, please update W-8BEN Form or W-8BEN-E Form.
- Prepare the documents to support the change;
- Send to us at services@monexsecurities.com.au from your registered email address.
Top frequently asked questions
To start trading, you need to deposit Australian dollars from an Australian bank account. It usually takes 1 business day for your fund to be allocated into your trading account. Then you are able to place orders in all 12 markets under one account. After your order is executed, the system will automatically process the currency conversion on T+1 basis.
Monex trading account supports 6 currencies (AUD, USD, HKD, CNY, SGD, JPY). When you decide to sell international shares, the settled fund will be credited into your trading account in the corresponding currency for your next trade. This multi-currency trading account will allow you to avoid the extra foreign exchange conversion fee if you are trading in international markets frequently. Our brokerage fee and foreign exchange conversion fee are very competitive. In most of the markets, you are allowed to place another BUY order by using proceeds from a previous SELL order before this SELL order is settled.
You can deposit funds to your trading account via Bank Wire, POLi or BPAY. To fund your account, login to your Client Portal, select "Cashier" > "Make a Deposit" and select your funding method.
You will need to transfer your funds from your wallet to your trading account before you start trading. You can manage this by clicking on “Make an Internal Transfer” button on the dashboard. Internal transfers should happen instantly.
Your browser might have blocked the pop-ups. Please click “ help” and follow the instruction to update your settings. Alternatively, please feel free to contact our client services team.
If you have foreign currencies in your trading account, you will need to convert them back to AUD before you can withdrawal. You can do this by logging into your trading account, on the top menu select “Account History” – “FX Instructions”. FX instructions normally take 1 business day to process.
If you only have AUD in your trading account, simply use the internal transfer function to transfer them back to your wallet, and on the left menu select “Cashier” – “Make a Withdrawal”.
