Support

User Guide

Account Opening (PDF 2.2MB) - How to open an account with Monex

Funds Transfer (PDF 775KB) - How to deposit, withdraw and transfer your funds

Online Trading (PDF 1.3MB) - How to place an order through our online platform

Forms

Change of Address Form (PDF 416KB) - To change your Registered Address

Account Name Amendment Form (PDF 478KB) - To change your Account Name

Registration of Bank Account (PDF 195KB) - To change your Bank Account Information

To change your Account Information:

1. Download and fill out the form;

2. If you will change your residential address or name, please update W-8BEN Form;

3. Prepare the documents to support the change;

4. Send to us at services@monexsecurities.com.au from your registered email address.

Terms and Conditions

Contact Us

Please use Online Contact Form to send us questions or feedback.

Email Address: services@monexsecurities.com.au

Office Address: Level 2 - The Bond, 36 Hickson Road Sydney NSW 2000

Monex Securities Australia Pty. Ltd. Is registered in Australia (ABN 84 142 210 179 |AFSL No. 363972). The ultimate holding company is a Japanese public company, Monex Group, Inc. (TYO: 8698)

This website is owned and operated by Monex Securities Australia Pty. Ltd. (“Monex AU”) and it is compiled and presented in accordance with Australia laws and regulations. Monex AU solicits business in Australia, the products and services described herein may not be available in all countries and jurisdictions.

The information, content and material on this website is for information purposes only. It is believed to be reliable at the time of publication, however Monex AU does not warrant its completeness, timeliness or accuracy. The information and materials contained in this website are subject to change without notice.

The information contained in this website is for general information only. As general information, no consideration or evaluation is given of the investment objectives or financial situation of any particular person. Trading and investing involves substantial financial risk. All customers of Monex AU should make their own evaluation of the merits and suitability of any financial products and/or advice or seek specific personal advice as to the appropriateness of engaging in any activity referred to in this website in light of their own particular financial circumstances and objectives. Please ensure that you read the Financial Services Guide (FSG), Terms and Conditions and other relevant documents on this website before deciding to acquire any of the financial products and services we provided.

Please click here to read our full disclaimer.

User Guide

Account Opening (PDF 2.2MB) - How to open an account with Monex

Funds Transfer (PDF 775KB) - How to deposit, withdraw and transfer your funds

Online Trading (PDF 1.3MB) - How to place an order through our online platform

Forms

Change of Address Form (PDF 416KB) - To change your Registered Address

Account Name Amendment Form (PDF 478KB) - To change your Account Name

Registration of Bank Account (PDF 195KB) - To change your Bank Account Information

To change your Account Information:

1. Download and fill out the form;

2. If you will change your residential address or name, please update W-8BEN Form;

3. Prepare the documents to support the change;

4. Send to us at services@monexsecurities.com.au from your registered email address.

Top frequently asked questions

Q. I've forgotten my login password and how can I reset it?

You can reset your password online;

1. Go to Login Page and click "Forgot Password";

2. Enter your registered email address and Captcha Code displayed on the page;

3. You will receive a "Reset Password" email and you can create a new password by clicking the link found in the email.

Q. How do I open a trading account to start trading?

To open a trading account with us;

1. Register your email and personal information on "Sign Up" page. We will send a confirmation email to your email address;

2. Click the verification link found in the email and continue online application in your Client Portal;

3. Once you have finished your online application, register your tax details and bank information in "Account Settings". With the information registered, you can start funding and trading as soon as your application is approved.

For more information, please see Account Opening User Guide.

Q. How do I deposit funds to my trading account?

You can deposit funds to your trading account via Bank Wire, POLi or BPAY. To fund your account, login to your Client Portal, select "Cashier" > "Make a Deposit" and select your funding method.

Terms and Conditions

Contact Us

Please use Online Contact Form to send us questions or feedback.

Email Address: services@monexsecurities.com.au

Office Address: Level 2 - The Bond, 36 Hickson Road Sydney NSW 2000